IT Support Engineer

Byexpert

ABIRA & AIRAH PRIVATE LIMITED is looking for an experienced IT Support
Engineer to work in their growing IT Support business. As an IT Support Engineer,
you will be responsible for providing technical support to the clients, including
installation, configuration, maintenance, and troubleshooting of hardware and
software systems. This is an excellent opportunity where you can develop your
technical skills and build a successful career.

  • Permanent role
  • Salary : €35,000 per year
  • Hours per week: 40
  • Location: Carrick Gadgets, Main Street, Carrick-on-Shannon, Co Leitrim, N41
    F2V6

Responsibilities:

  • Assume ownership of all allocated support tickets and ensure prompt and
    satisfactory resolution
  • Install, configure and troubleshoot software and hardware
  • Develop and maintain an in-depth technical knowledge of IT Equipment,
    services and solutions
  • Work closely with the business manager to ensure high-quality technical
    support is delivered to the customers
  • Work with other technical support vendors to ensure the provision of service
    and quality
  • Document relevant technical information on newly introduced technologies
    and solution applicable to the business needs
  • Record and maintain hardware and software inventories, site and/or server
    licensing and user access and security
  • May be required to provide technical training to customers – systems
    administration and end-user
  • Maintain confidentiality with regards to the client information being
    processed, stored, or accessed
  • Provide Remote Desktop Solutions to the customers
  • Other ad-hoc duties as required

Requirements:

  • Relevant qualification and minimum of 3+ years of experience in IT
    Helpdesk/Technical support.
  • Industry-standard accreditation will be a Plus
  • Good knowledge of iOS, Android, Microsoft Operating Systems, Microsoft
    Applications, Anti-Virus/spyware/malware applications, Networking –
    TCP/IP – Switching – Firewalling, VPN, etc.
  • Good knowledge of hardware & associated technologies: Mobile Phones,
    Servers, desktop, laptop, tablets, and printers, Operating systems –
  • Ready to be trained for Microsoft Azure, AWS and Google Cloud to get
    prepared for upcoming client needs. (knowledge preferred but not essential
    as training will be given)
  • Strong proactive customer service & interpersonal skills
  • The ability to prioritise & manage time effectively
  • Must have the ability to work independently
  • Good troubleshooting and analytical skills
  • Previous technical support experience and speak fluent English

We offer a competitive salary depending on experience. If you are up for the
challenge, please apply today by sending your CV and Cover letter.
Apply by email: carrickgadgets1@gmail.com
Last date to apply: 16/04/2026